Our commitment:
qu999 places the mental well-being and financial safety of every member above all else. We are fully committed to ensuring that gaming never becomes a source of harm.
What does responsible gaming mean?
Responsible gaming means using gaming as a controlled form of entertainment — where you set your own boundaries around time, money, and emotions. At qu999, responsible play is built on three principles: awareness, control, and balance.
Online gaming becomes problematic when it goes beyond entertainment and starts to negatively affect other areas of life — family, work, finances, or mental health. qu999 believes that building a culture of responsible play requires not just rules, but also accurate information and the right support.
Before playing on our platform, ask yourself: Am I playing for fun, or to chase losses? Do I have a set budget? Am I sticking to my time limits? Answering these simple questions honestly will help keep you on the path of responsible play.
Keep in Mind:
Gaming is entertainment, not a source of income. Every game outcome on qu999 is entirely random — no strategy can guarantee a win.
Warning Signs of Problematic Gaming
It is worth reviewing your gaming habits regularly. If you notice any of the signs below, they may indicate problematic gaming behavior. Recognizing these signs is the first step toward responsible play.
Spending beyond your means or taking on debt
Spending more time gaming than planned
Feeling irritable or frustrated after a loss
Hiding your gaming activity from family and friends
Repeatedly trying to win back lost money
Loss of focus at work or in studies
Sleep problems caused by gaming
Unable to stop gaming
If you notice more than one of the signs above:
Reach out to our support team right away, or use the responsible gaming tools below. Asking for help is not a weakness — it takes courage.
qu999 Responsible Gaming Tools
Qu999 offers a range of powerful responsible gaming tools to help you stay in control, all manageable directly from your account settings. These tools are designed to help you keep your gaming habits in check.
How do I set my limits?
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1
Go to Account Settings
After logging in, click the profile icon at the top right and open the "Responsible Gaming" section.
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2
Choose Your Preferred Tool
Choose what you need — deposit limit, loss limit, session time, or self-exclusion.
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3
Set Your Limits
Enter an amount and duration that match your budget and schedule. Changes take effect immediately.
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4
Review Regularly
Review your gaming log and limits once a month, and adjust them as needed.
Limit Usage Examples
Daily Deposit LimitBDT 500 / BDT 1000
Weekly Loss LimitBDT 1800 / BDT 2500
Daily Session Time85 mins / 90 mins
* The example above is for illustrative purposes only. Check your actual limits in your account settings.
Self-Exclusion — Take a Complete Break
Sometimes a complete break is the best decision. Self-exclusion at qu999 is a key responsible gaming tool that lets you close your own account for a fixed or indefinite period.
- Short-Term Break: Cooling-off period from 1 day up to 30 days.
- Medium-Term Break: Self-exclusion from 1 month up to 6 months.
- Long-term break: From 6 months up to 5 years.
- Permanent Closure: Your account can also be permanently closed if you wish.
Important:
While self-exclusion is active, opening a new account or accessing any existing account is strictly prohibited. No bonus or promotional emails will be sent during this period.
To activate self-exclusion, contact our support team or go directly to the "Responsible Gaming" section in your account settings. Our team processes these requests immediately.
Minor Protection
Qu999 strictly prohibits anyone under 18 from using the platform. Keeping minors away from gaming is a core part of responsible play. We verify every member's age through our identity verification (KYC) process.
Advice for Parents
- Install parental control software on your devices.
- Make sure your browser or device is password-protected.
- Have an open conversation with your child about the risks of online gaming.
- Keep financial details — card numbers, PINs, and account passwords — out of children's reach.
- Never allow anyone else to access your qu999 account.
If we receive information about an underage member:
Once you notify our support team, the account will be closed immediately and all associated data will be deleted.
Gaming Self-Assessment Test
Ask yourself the questions below. If you answer "Yes" to most of them, start using the responsible gaming tools or seek help.
1
Have I ever spent more money or time on gaming than I planned?
2
When I lose, do I feel irritable and feel a strong urge to play again?
3
Do I hide my gaming habits from family or friends?
4
Is gaming interfering with my work, studies, or family responsibilities?
5
Have I ever borrowed money or skipped paying bills to fund my gaming?
6
Do I feel unable to stop playing, or uncomfortable when I try?
Result:
0–1 "Yes": You are in good shape. 2–3: Consider setting limits. 4+ "Yes": Contact our support team right away.
Qu999's Responsible Gaming Commitment
Six Key Measures We Take to Protect You
Smart Budget Management
Set your own financial limits. Define daily, weekly, and monthly deposit caps to play safely and responsibly.
Time Control System
Set a time limit for your gaming sessions. Once the time is up, an automatic alert or logout will kick in.
Strict Age Verification
Every new member's age is verified through the KYC process. Accounts belonging to underage users are closed immediately.
24/7 Support Service
Contact our support team any time regarding gaming concerns. Your privacy is fully protected.
Reality Check Alert
Your gaming time and spending are displayed on screen at regular intervals, so you can stay informed and continue playing responsibly.
Instant Self-Exclusion
Whenever you feel you need a break, close your account in one click. Once self-exclusion is active, no one can reverse it.
Smart Budget Planning — The Foundation of Responsible Gaming
The most effective way to game responsibly is to set a clear budget in advance. Before joining qu999, allocate a specific portion of your monthly entertainment budget to gaming — and never exceed that limit.
Simple Rules for Budgeting
- Only Use Surplus Funds: Only spend on gaming what you can afford to lose — money that won't affect your household expenses, bills, or savings.
- Set a Monthly Limit: Set your monthly deposit limit on your qu999 account at the start of each month.
- Set aside your winnings: When you win, withdraw a portion of those funds — don't put it all back into the game.
- Use a separate account: If possible, keep a separate bank account or mobile banking wallet dedicated to gaming.
- Keep Track: Check your gaming spending once a week and compare it against your budget.
Tip:
Set aside a maximum of 2–3% of your monthly income for entertainment, and allocate your gaming budget from within that amount. This is an internationally recognized guideline for responsible gaming.
Ways to Get Help & Support
Gaming addiction is a health issue, and seeking help is completely normal. qu999 always puts the mental and social well-being of its members above the enjoyment of gaming. If you feel you're losing control, take the steps below.
Step One: Acknowledge It
Acknowledging the problem is the first step toward solving it. If you or someone in your family notices signs of problematic gaming behavior, act quickly.
Contact the qu999 Support Team
Our responsible gaming support team is available 24/7, every day of the week. Reach out via live chat or email and we'll assist you in complete confidence — from setting account limits to arranging self-exclusion, we'll handle everything.
Support Email:
[email protected] — send all responsible gaming queries and requests to this address.
Seek Professional Help
If you feel you need professional mental health support, consult a mental health specialist or counselor near you. Gaming addiction is treatable, and full recovery is possible with the right help.
Frequently Asked Questions (FAQ)
Yes, but conditions apply. Lowering a limit takes effect immediately. However, increasing a limit requires a cooling period of 24–72 hours. This rule helps prevent impulsive overspending in the heat of the moment.
Logging into your account is not possible during a self-exclusion period. However, once the period expires — or in the case of permanent closure — you will have the opportunity to withdraw any remaining balance. Contact our support team for further details.
A direct request on behalf of a family member is not possible, as account security and privacy must be maintained. However, if you inform our support team of the situation, we will reach out directly to the account holder and take the necessary steps.
When Reality Check is enabled, a pop-up message will appear every 30, 60, or 90 minutes (based on your chosen interval) showing your total session time, wins and losses, and a suggestion to take a break. You can then decide whether to continue playing or stop.
qu999 follows international responsible gaming guidelines and regularly reviews the latest research and best practices on gaming addiction to keep our policies up to date. Our platform's safeguards are verified through annual third-party audits.
Play Safe, Play Happy
Join qu999 and set your responsible gaming limits right from the start.
Keeping your experience enjoyable is our responsibility.